The following video is part of the Credit Services Association’s (CSA) #heretohelp campaign which was launched in September 2019.

The video is fronted by Brad Burton, one of the UK’s top motivational speakers who was once over £25,000 in debt. Brad interviews real life customers of debt collection companies as well as industry experts to deliver a reassuring message that early contact will always result in a better outcome. These people’s lives have genuinely been transformed by taking that first step and engaging with a CSA member company.

The CSA want people to know that help is available, that they are not alone, and that they can have confidence to engage with CSA members. Money is a difficult subject for many of us to discuss; being in debt is even harder to talk about. The stigma attached to debt is a barrier to conversation which in turn is a barrier to finding a solution.

#heretohelp aims to give people in debt the confidence to engage with CSA members and speak about their money problems earlier than they are currently doing. It also warns against the risks of using the internet and so called “online experts” when it comes to getting money advice.

As a longstanding CSA member, we are proud to promote and support the #heretohelp campaign which aims to give people in debt the confidence to engage with debt collection companies to result in a better outcome. We want to educate and reassure those in financial difficulty that as an industry, we are trustworthy and #heretohelp.



0800 138 7777

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0808 808 4000

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0800 138 1111

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03444 111 444

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You can find further information about where to get help by clicking here.

Income & Expenditure Forms

You can download a PDF version of our income and expenditure form by clicking here

Or, if you’d prefer, you can download an Excel version here.

Once you have completed the income and expenditure form, you can either call us to discuss it or email a copy to Please remember to include our reference number, which you will find on our communications.