Our Collectors are continuously trained to rigorous standards and are committed to your requirements, creating a smooth and productive relationship. You will be assigned a dedicated commercial collections specialist who understands your specific business. They will operate in a way that protects your business interests and your reputation. We also give you constant access to our ACT Online system, where you can see real-time updates reflecting exactly what is happening within your accounts.
If a commercial payment is late, you can claim statutory interest of 8%, plus the Bank of England base rate, for business-to-business transactions.
A payment is deemed late 30 days after your invoice was received, or 30 days after you delivered the goods or services agreed (whichever is later) – unless you have already agreed an alternative date to settle the debt.
You can also charge penalty fees for each unpaid invoice, depending on the amount of debt owed, see the table below for more information.
WHAT CAN YOU CLAIM FOR COMMERCIAL DEBTS?
Read more about our other services
Our services include live access to our innovative ACT Online tool, which displays up-to-date, detailed information about all of the accounts we handle for you. This is representative of our cohesive, transparent approach to all areas of our business.
Our fees are simple and fair
ACT’s fees are based on the amount we recover from your customers, which means we are focused on achieving outstanding results. We offer excellent value for money for a high-quality service.
With us, you can be assured of:
No collection, no fee No upfront fees No placement fees No hidden fees No membership fees No tie-in contracts