All of our clients are appointed a dedicated Collector as their main point of contact; this allows us to work closely with you and provides us with a comprehensive understanding of your business. We adopt this approach as we know this method produces the most successful collection results.
As a business, we always put our staff first. This is because we know that if we look after our staff, they will look after our clients. ACT invests in regular training, to make sure our team remains at the forefront of new collection techniques and industry standards. Every year, each Collector takes the Collector Accreditation Initiative (CAI) exam, which is part of our membership of the Credit Services Association (CSA). We are proud to report that our pass rate has been 100% since 2011.
Our team has substantial expertise in:
- Consumer debts
- Commercial debts
- Hospital debts
- Embassy debts
- Higher education debts
- Overpayment of salaries
- International debts
We value both our clients’ reputations and our own, so our approach is ethical and always compliant with current legislation. We also operate with transparency and record all our calls for training and monitoring purposes. These can be made available to clients upon request.
ACT welcomes visitors to our offices to observe our dedicated team in action. If you would like to arrange this, or an initial conversation by phone about your business’s debt collection needs, please feel welcome to get in touch.